LAST UPDATE: APRIL 2019
The Client will be deemed to have accepted LIVforPETS terms and conditions (as laid out here), upon booking of services.
LIVforPETS reserves the right to modify, add or remove parts of these terms and conditions by posting amendments. Please periodically check these terms and conditions for changes. Booking of services after posting changes will be deemed as acceptance to such changes.
LIVforPETS holds public liability insurance; Our carers are insured for the safe care and transportation of your pet(s). It is the Clients responsibility to ensure the property, contents and pets are adequately insured.
Meet & Greet
LIVforPETS will arrange a free 'Meet and Greet' session with all new Clients, before any dog walking or pet sitting is booked. This gives us the opportunity to meet you and your pet(s) and for them to meet us. During the meet and greet, we’ll discuss your requirements and your pet(s) daily routine.
LIVforPETS reserve the right to refuse services to any dog deemed dangerous.
All bookings are subject to a 25% non-refundable deposit payable in advance. Final balance due within 7 days of the invoice date or, by the date specified on the invoice. LIVforPETS accepts payment via Cash, Card and Bank Transfer; Account details can be found on our invoices.
If payment is not made by the date specified on the invoice, a late payment fee of £10.00 will be charged.
Regular scheduled services will be booked automatically by our online system, LIVforPETS email the following months scheduled services around the 3rd week of the month, to confirm any changes required.
Ad-Hoc bookings, can be requested via our online portal, text, call or emailing. LIVforPETS will do all we can to accommodate your request around our regular scheduled services.
Last Minute Bookings, please contact us via phone or text. Where the request is made on the same day, as the booking required; A £1.50 charge will be added to the booking, to cover the operational costs associated with accommodating these requests.
Over night pet sitting deposits can be transferred to a replacement booking when LIVforPETS are informed, 14 days or more prior to the booking start date. Deposits will not be refunded for cancellations made within 14 days of the booking start date.
No fee will be charged for cancellations of walking and drop in sessions when LIVforPETS are informed, 5 days or more prior to the booking start date. Cancellations made within 5 days of the booking start date will be charged at the full service cost.
Discounts and Promotions
Any promotion or discounts are offered at the discretion of LIVforPETS. LIVforPETS reserve the right to withdraw promotions or discounts at any time, without notice.
No current active Discounts.
If an emergency occurs or your pet suddenly falls ill, we will contact you or your emergency contact, if you are unavailable. Where possible we will take your pet to their registered vet; However, if deemed necessary by our team we will take your pet to the closest veterinary practice.
The client is responsible for settling any fees incurred with the vet directly.
LIVforPETS cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
Day & Night Pet Sitting
During day & night pet sitting services, LIVforPETS will walk your dog(s) for a minimum of 1.5 hours per day.
LIVforPETS reserves the right to refuse day & night pet sitting services, to additional dogs brought in from a different household.
LIVforPETS cannot guarantee fulfilment of pet sitting services, where the client adds additional pets to the household, after the service booking has been confirmed.
LIVforPETS cover Slip End and the surrounding areas upto a radius of 5 miles. Service requests outside this area will incur a £0.40 charge per mile per session.
Intolerances & Allergies
LIVforPETS will moderately use 'Gravy Bones' and 'Dreamies' as treats when rewarding good behaviour. The Client is responsible for accurately completing the customer fact finder form, detailing any allergies, intolerance's or special feeding your pet requires.
The Client is responsible to inform LIVforPETS of any behavioural concerns including aggression, that may affect the dogs suitability for walking. The Client accepts full liability for any damage or loss caused by their dog. LIVforPETS will not be held liable for any vet bills or third party claims.
The Client agrees their pet(s) are on regular flea and worming treatment. For dog walking the Client agrees to show proof of vaccinations (including kennel cough). Although LIVforPETS takes precautions to minimise the spread of diseases from materials, travel cages your pet(s) come into contact with whilst in our care; The Client accepts there is no guarantee there is no risk of disease, and is fully responsible to ensure their pet(s) are appropriately protected against the risk of disease.
With the Client prior consent (Key Release Form) LIVforPETS can retain a set of keys for services booked. Keys will be kept securely, away from the Clients address and marked only with an internal office code.
LIVforPETS will not leave your keys within your home at the end of the last visit, in case the client is delayed in getting back. The Client can collect their keys by prior arrangement with LIVforPETS. Alternatively LIVforPETS provide a key return service for a small fee of £3.00.
If the Client lives in a restricted parking zone, permits may need to be provided to LIVforPETS. This will be evaluated as necessary.
With the Clients permission (Customer Fact Finder Form), LIVforPETS will take photos of your pet(s) during their activities. These may be used on our website and Facebook page.
Written feedback with the Clients permission may be used for marketing purposes on the LIVforPETS website.
It is the Clients responsibility to ensure their pet(s) have a suitable collar or harness and ID tag with the Clients details. The Client is to advise LIVforPETS if any specific training aids are used, Halti, Figure of 8 lead, Muzzle. LIVforPETS will not be held responsible for the damage or loss of any leads, harnesses or training aids.
Walking off Lead
LIVforPETS will only walk dogs off-lead, where the Client has provided prior written consent (Customer Fact Finder Form). LIVforPETS reserves the right to place dogs on-lead when deemed necessary. LIVforPETS will use long line leads, to confirm recall is established before letting dogs off-lead for the first time.
LIVforPETS will only walk dogs in small controlled groups. Up to 3-4 small to medium dogs together, or 2-3 medium to large dogs. We will only pair suitable breeds together for the safety, enrichment and welfare of all dogs being walked.
The well-being of all pets is our utmost priority, if adverse weather such as extreme heat, storms or snow threatens to compromise safety for your pet(s) or our carers, LIVforPETS reserves the right to cut short or substitute the walking activity with an indoor service.
LIVforPETS will dispose of your pet(s) waste.
For cat litter trays & small animal cages/hutches we request that you provide all necessary items such as scooper, litter/bedding and disposal bags. Please inform where you would like the waste bags disposed of.
For dog walking we will dispose of you pet(s) waste, LIVforPETS provides bags for this. Occasionally, it may be necessary to bring the waste bags back for disposal in your outside bin.
The client gives consent to LIVforPETS to enter their Home specified on the the Customer Finder form; for the purposes to provide service(s) requested by the Client.
If a household emergency occurs, we will contact you or your emergency contact, if you are unavailable to arrange remedial work.