Aley Green, Caddington, Flamstead, Harpenden, Kensworth, Markyate & Slip End

Privacy

The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used.  This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.livforpets.co.uk including any information you may provide through our site when you purchase a service.

By providing us with your data, you warrant to us that you are over 13 years of age.

Olivia Morgan at LIVforPETS is the data controller and is responsible for your personal data.


Contact Details

Full name of legal entity: LIV FOR PETS Ltd.

Email address: olivia@livforpets.co.uk      Telephone number: 07767 473203

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint, so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at olivia@livforpets.co.uk


What Data Do We Collect About You

Personal Data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include Invoicing information (including company name and invoice address) which you provide to us when you choose to purchase our services.
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us.

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.


How We Collect Your Personal Data

We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in our booking form (or otherwise) or by communicating with us by post, phone, email, SMS, Facebook, or otherwise, including when you request any of our services or give us feedback.
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using server logs and similar technologies.

Email

If you email us directly, or via an email mail-to hyperlink, the email is transmitted to us via the Simple Mail Transfer Protocol (SMTP). Depending on your email provider, the email contents may or may not be encrypted from the point at which it leaves your computer until it reaches your email provider or in some cases, until it reaches us. We have no control over this, but most popular email providers like Gmail do provide end-to-end encryption.


How we use your personal data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you. You have the right to withdraw consent to marketing at any time by emailing us at olivia@livforpets.co.uk


Purposes of processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

How is your information used?

Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved services, and for the following reasons:

  • to contact you in response to a specific enquiry or request
  • to collect payments and send invoices and statements
  • to supply services
  • to notify you of changes to our legal terms or compliance requirements etc.
  • to contact our customers relating to past, present and future services
  • to inform you of any changes to our pet sitting services due to holidays or adverse weather conditions

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. 

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.


Disclosure of sensitive data

Your personal data will not be shared with any third party for marketing purposes.


Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.


Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.


Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to the processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at: https://ico.org.uk/

If you wish to exercise any of the rights set out above, please email us at olivia@livforpets.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Third Party Links

This website includes links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.


Cookies

A cookie is a small file that stores information. We use traffic log cookies to identify which pages are being viewed and by what device/browser. This allows us to analyse data about webpage usage and improve services.


About this website’s server

This website is hosted by 1&1 Ltd.


Review of this Policy

We keep this Policy under regular review. This Policy was last updated in November 2018, but we may change this Policy from time to time so please check this page periodically for changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to olivia@livforpets.co.uk


 

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